Conflict Resolution Essentials | Free Training

Learn how to turn potential conflicts into positive outcomes, enhance customer satisfaction, and maintain a safe and harmonious work environment for your staff in this free business support event.

• Tuesday 6th May


• 9.30am - 11.30am


• City Hall, 30 Gheringhap Street, Geelong
  (entry via Little Malop Street)

Designed for small business owners, managers and frontline staff, you will learn practical, actionable strategies to help you and your team stay composed and professional, even in high pressure scenarios.

Drawing on real examples and interactive discussions, Eddie Kardas a former hostage negotiator from Conflict Resoution Training and Consulting, will share his extensive knowledge on;

• de-esculation techniques


• managing difficult customer techniques


• ensuring workplace safety

This session is proudly supported by the City of Greater Geelong, and forms part of a suite of support designed to help Geelong businesses Start, Grow and Thrive within our region.